Refund policy

Returns: You have 14 days from the date you received your order to request a return.

To be eligible, the item must be unworn, unused, with tags attached, and in its original packaging.

To start a return, contact us at murixeg@gmail.com, on WhatsApp 01002446187, or via Instagram @murix.eg.

Damages and issues: Inspect your order as soon as it arrives. If an item is defective, damaged, or wrong, contact us right away so we can fix it.

Exchanges: We don't process direct exchanges. Return the item you have, and once the return is accepted, place a new order for the item you want.

Refunds: Once we receive and inspect your return, we'll let you know if it's approved. If approved, your refund will be issued to your bank account within 10 business days. If it's been more than 15 business days since approval and you haven't received it, contact us.

Cancelling a Visa payment order

If you cancel before the order arrives: full refund to your bank account.
If you cancel after the order arrives: refund to your bank account minus the standard shipping fees.

Delivery inspection: You can inspect your order at the door before accepting it. If you reject the delivery, shipping fees apply: for Cash on Delivery orders, you pay the shipping fee to the courier; for Visa orders, the shipping fee will be deducted from your refund.

Partial returns on bundle offers: If you return part of a bundle, the remaining item(s) will be priced at their original individual price, not the bundle price.